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Disney Lorcana FAQs
Anyone in the United States will be able to make a pre-order purchase through our online shop while supplies last.
A pre-order is a way to order a product in advance of its official release.
Pre-orders for Rise of the Floodborn products may be placed through our Online Shop starting November 20, 2023 at 1:05pm EST.
Starting November 20, 2023 at 1:05pm EST you will be able to visit our online shop to select products and place a pre-order.
To improve your shopping experience, you will be automatically added to a queue for fair access to our Online Shop.
The queue page will update automatically to display our online shop when it is your turn. At that time, you may begin browsing our online shop and selecting items for pre-order.
We are implementing a queue starting November 20, 2023 at 9:00am EST for our Rise of the Floodborn pre-order window based on community feedback. Utilizing a queue gives all our visitors fair opportunity to purchase their favorite Disney Lorcana TCG products while supplies last.
If we need to pause the queue system to our online shop, your place in the queue will be held so long as you remain on the queue page.
Please note, refreshing or closing the queue page will result in being removed from the queue.
If you lose your place in the queue, the next time you visit our online shop you will be added back to the queue as a new visitor. At this time, visitors cannot be returned to previous positions in queue.
Please note, refreshing or closing the queue page will result in being removed from the queue.
You will have 20 minutes to place an order after the queue ends.
After 20 minutes of shopping, if an order has not been placed you will automatically be returned to the queue.
In the event the available stock sells out while you are in the queue to browse our online shop, we will display a message stating “Queue is now closed.”
At that time, we will no longer be able to offer pre-order purchases of
Rise of the Floodborn products. After our pre-order window has ended, we recommend using our Store Locator tool to see if a preferred retailer in your area has product available for purchase.
You can find our Store Locator tool here:
https://www.disneylorcana.com/en-US/locator
To ensure a greater opportunity for all visitors, we are limiting the quantity of products allowed per ordering consumer during the pre-order window, as follows.
- 2x Disney Lorcana: Rise of Floodborn Starter Deck, Amber and Sapphire
- 2x Disney Lorcana: Rise of Floodborn Starter Deck, Amethyst and Steel
- 2x Disney Lorcana: Rise of Floodborn Booster Box Display
- 1x Disney Lorcana: Rise of Floodborn Illumineer’s Trove
- 1x Disney Lorcana: Rise of Floodborn Playmat, The Beast
- 1x Disney Lorcana: Rise of Floodborn Playmat, Winnie the Pooh
- 1x Disney Lorcana: D100 Collector’s Edition
Please note, orders with more than the allowed quantity per consumer may be subject to cancellation at Ravensburger’s discretion.
Starting December 1st, orders will begin shipping. Once your order has shipped, you will receive a separate shipping confirmation email from us including tracking information.
A pending preauthorization charge will be placed on your credit card at the time of your pre-order purchase. This is not an actual charge.
Starting December 1, 2023, your card will be officially charged when your order is processed and shipped.
Please note, preauthorization is a requirement of many financial institutions and will be removed automatically after a set period of time.
Yes. You must be signed into your Ravensburger Account to use earned Ravensburger points for purchase.
We recommend having your Ravensburger Account login information ready and available for use when you check out during your pre-order window.
Orders placed during the pre-order window will begin shipping in the order they were processed on December 1, 2023.
Please note, orders containing a combination of Disney Lorcana TCG and other Ravensburger products will also ship starting on December 1, 2023.
Most deliveries from Ravensburger Online Shop occur within 5-10 business days after the order is shipped.
Please note, due to the holiday season deliveries may take longer than expected.
If the cards in your
Rise of the Floodborn products are missing or damaged, please contact our Consumer Support team via our Contact Form here:
https://www.disneylorcana.com/en-US/contactMore information regarding our
Disney Lorcana replacement policy can be found here:
https://cdn.ravensburger.com/lorcana/replacement-policy-en