Guidelines for Creating a Customer Review Useful tips for your customer review – what you can do
- You can add text to your customer review and rate by giving stars. The following applies: The more stars, the better you like the product.
- Share your personal experiences with the product.
- Product comparisons are allowed.
- Please provide reasons for your arguments.
- A well-founded and helpful review should have a certain length. We recommend approximately 300 - 500 characters.
What you should not write in your customer review
- Revealing contents or stories that would spoil the product experience for other customers.
- Obscenities or offensive content.
- Insults, racist, or sexist remarks.
- Promoting alternative ordering/shipping options.
- Please do not impersonate another person.
- Any form of buying, trading, or selling activities.
- Disclosing information that falls under data protection, such as the name and address of a person.
- Any form of spam or meaningless string of characters.
- Contributions or texts that were not written by you, even if a reference to the original author is provided. Exception: Short quotes from a book, article, or other product that are thematically relevant to the discussion.
- Reviews are intended as constructive criticism and guidance for customers' purchasing decisions regarding a specific product. Please consider that reviews are not a means to address complaints about the company Ravensburger.
- Any complaints or service inquiries (e.g., missing game materials, etc.) should be directed to [email protected]
General Information Registration
- To ensure the quality of reviews, we require a registration before submitting a review.
- To create an account please click here to register with Ravensburger, BRIO or ThinkFun.
- If you are already registered with Ravensburger and have a customer account, please use your existing login details. If you do not have a user account with Ravensburger, please register beforehand.
Name Selection
- For each text review, a name must be provided.
- This name does not necessarily have to be your real name or your username from the customer account; you can choose any name you like.
- We evaluate the name according to the same criteria as the text. Racist, sexist, or offensive names, for example, are not allowed.
- If you change the name for a review, it will be changed for all previous reviews as well.
Customer Account
- The review you write will be saved in your customer account, where you can view it at any time.
- You can delete your reviews at any time. It is also possible to edit a review after submission. Please note that the new version will be reviewed and approved by us again.
- Only the latest version of a review is available. Previous versions will no longer be accessible after making changes.
Review Evaluation
- Each review is personally and individually read by us and evaluated based on the criteria described.
- If all criteria are met, the review will be promptly displayed on the website.
