The following Terms and Conditions apply to any Photo Puzzle order submitted through ravensburger.us (the “Site”). By submitting a Photo Puzzle order you acknowledge that you have read, understood and agree with these Terms and Conditions.
1. Photo Requirements
Any digital image submitted to Ravensburger via the Site in connection with a Photo Puzzle order (“Photo”) must be submitted in the following formats:
- We currently accept jpg. or .jpeg file formats in RGB color format
- The file size cannot exceed 50MB, but must be at least 3 MB
- Must be a minimum of 1400 pixels on the shortest side, with a maximum of 8000 pixels on the longest side
- We recommend a minimum of 150 dpi (dots per inch).
- The file submitted must not contain any protection feature designed to prevent its use in connection with the production of the Photo Puzzle that is the subject of the order, or any computer virus or other similar programs.
Any photo(s) uploaded must abide by our guidelines and align with Ravensburger’s positive brand image. All photos are subject to review and approval before being produced. All photos:
- must not contain graphic/violent content
- must not violate the rights of 3rd party individuals
- must not go against our brand values
- must not violate legal regulations
You must either own all rights, title and interest in and to the copyrights in the Photo or have express permission from the copyright owner to copy and use the Photo for all purposes related to the Photo Puzzle order you place with Ravensburger.
You agree not to upload Photos containing Offensive Content. Offensive Content includes, but is not limited to, images that contain inappropriate content or content that may be deem obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, harmful to minors, inflammatory, racially or ethnically offensive, illegal or advocating illegal activities, unlawful, including, without limitation, violence, unsafe behavior or situations, or disparagement of any product, service, person or entity. You further agree that Ravensburger may determine at its own discretion what content it deems Offensive Content.
Ravensburger reserves the right to decline to produce a Photo Puzzle or otherwise process an order for a Photo Puzzle that contains Offensive Content or that otherwise fails to meet the requirements described in these Terms and Conditions. Ravensburger will notify you via e-mail in the event it declines to produce the ordered Photo Puzzle for any of the foregoing reasons.
2. Grant of License
In connection with the processing of a Photo Puzzle order, by submitting a Photo you grant Ravensburger the right and license to use the submitted Photo as required for the production of the Photo Puzzle that is the subject of your order. This includes the storage, copy and processing of the Photo and the right to use third party facilities for the production process.
3. Warranties and Representations
By submitting a Photo, you warrant and represent to Ravensburger that (a) you have all of the rights and authority necessary to submit the Photo for use in the production of the Photo Puzzle that is the subject of your order and the right to grant the rights granted hereunder; (b) that the Photo and such rights are in all respect free and clear of any claims or rights of third parties; (c) that the Photo contains no matter contrary to law or violates any applicable laws; and (d) to the extent any minor children appear on the Photo, you are custodial parent or legal guardian of the children and/or have the authority and necessary permissions to submit the Photo for use in the production of the Photo Puzzle that is the subject of your order.
4. Indemnification
You agree to indemnify and hold harmless Ravensburger and its parent, subsidiaries and affiliated companies, their respective successors and assigns, and any and all of their respective officers, directors, shareholders, employees, agents, representatives and licensees from and against any loss, damage or expense (including court costs and attorneys’ fees) that they may suffer or incur as a result or in connection with the use of the Photo in connection with the production of the Photo Puzzle that is the subject of your order or any breach or alleged breach of any warranty or representation made by you regarding said photo or order.
5. Quality of Photo Supplied
Ravensburger shall not be responsible for the final outcome of a print if the Photo you supply is of inferior quality. We will do our best to give you a quality finish but we will not be held responsible for the end product if the Photo quality is poor. It is your responsibility to ensure that the size and cropping areas are indicated and, where necessary corrected, before uploading the Photo. Ravensburger will print the Photo on the puzzle exactly as supplied by you. You acknowledge that colors in the actual printed product – the Photo Puzzle - cannot be an exact color match to the uploaded Photo.
6. No Returns
Please note that due to the nature of the product, customized/personalized items, such as Photo Puzzles, cannot be returned. You can request a replacement for the same item if it is defective or was damaged during shipment. In addition, you can cancel your order up until the moment it ships from our facility. Please check your order carefully before submitting it to us. Please refer to our Return Policy for additional terms and conditions.
7. Shipping and Delivery
Unfortunately, we cannot ship to P.O. boxes, so please provide a physical address during checkout.
Orders for customized/personalized items cannot be combined with our standard products during checkout. Please refer to our Shipping and Delivery Policy for additional terms and conditions.
8. Image Storage
Uploaded Photos will be deleted within 60 days of completion of their respective Photo Puzzle orders, and Ravensburger shall not be held liable for losses caused by such deletion.
9. Contact
If you have any questions about our custom puzzles. Please contact us at:
Ravensburger North America, Inc.
Address: 915 East Pine Street, Suite 400 Seattle, WA 98122
Email: [email protected]
Contact Form: https://www.ravensburger.us/en-US/service/contact-us