Product Care

Wooden Surfaces

• Toys made from our natural FSC® - wood can deform and even crack if exposed to too much water, high humidity or high temperatures.
   
• As such, we advise that to clean wooden surfaces, simply wipe them with a lint-free environmentally friendly cloth. Avoid washing with water or using the dishwasher as heat and humidity could break down the material. 
   
• Wooden unpainted tracks can be cleaned by lightly sanding to take away any dirty marks. Use a fine sand paper (>= 120 corn) and lightly sand each mark visible on the track until removed. Then wipe the tracks with a dry, lint-free environmentally friendly cloth.
   
• Individually inspect each track for damage or cracking and replace any that have signs of damage.

Plastic Surfaces

• Always avoid using the dishwasher here as the heat and humidity could take away the printing and break down other materials.
• First, try wiping clean the plastic surfaces using a dry, lint-free environmentally friendly cloth. Toothpicks are a good way to get into tight crevices.
   
• If necessary, you can dip the cloth in warm 35°-40°C water (be careful not to burn yourself) with an environmentally friendly mild soap. Allow the plastic to air-dry at room temperature. 

Painted & Printed Surfaces

• We recommend only wiping clean painted or printed surfaces using a dry, lint-free environmentally friendly cloth. 

Metal Surfaces

• We recommend only wiping clean metal surfaces using a dry, lint-free environmentally friendly cloth. 

Rubber wheels and tires

• Always avoid using the dishwasher as heat and humidity could break down the material. 
   
• First, try wiping clean the plastic surfaces using a dry, lint-free environmentally friendly cloth. Toothpicks can be used to get into tight crevices
   
• If necessary, you can dip the cloth in warm to hot 45°-50°C water (be careful not to burn yourself) with an environmentally friendly mild soap. Allow the rubber to air-dry at room temperature. 

Electronic and battery powered toys

• These products are not water-resistant and should never be washed with water. 
   
• Try wiping clean the plastic surfaces using with a dry, lint-free environmentally friendly cloth. Toothpicks can be used to get into tight crevices.
   
• Keep in mind:
  • Remove batteries when not in use.
  • Always check that the battery cover is securely fastened before play.
  • Sharp objects will damage sensors (E.g. colour readers).These products are not
    designed for disassembly.
  • Triangular screw heads are not to be opened. 
  • The plastic surfaces can fade over the years due to ageing, so try to avoid strong
    sunlight as much as possible.

Movable or rotating wheels & axles

• Use a tweezer or toothpick to remove hair, fuzz, fur and any other things that may have wrapped around the axel or wheel.
   
• Tires/wheels and axles should rotate freely after removing the blockages. 

Fabrics

• Always follow the washing instructions that came with the toy: 
   
• Usually, wash warm at 30-40 C° in a gentle/delicate cycle without using bleach, dry cleaning, ironing or tumble drying.
   
• Fabrics on our doll prams can be wiped clean using a lint-free environmentally friendly cloth.

Nothing is more important to us than safety. We know that children sometimes play with toys in other ways than expected, and that’s why we test our products thoroughly. The toys we sell must comply with all safety standards, and sometimes we test them against impending standards too. We set very strict safety requirements, and in many cases our own testing is tougher than the legal requirements. 

As a product category, toys have the toughest safety standards and regulations to live up to, and that’s something we’re happy about. 

We use waterborne paint and solventborne polyurethane-colours. All colours are tested against applicable standards, EN71-3 + phthalates and azo dyes. They also meet Reach requirements regarding SVHC-substances

The paint we use has been tested in production prior to use, and is also tested on the actual product according to current standards.  For toys, this primarily means EN71-3, Reach requirements and azo dyes. We also perform “saliva testing”, meaning we test the product in a way that simulates how a child would use the product in his/her mouth. The paint we use is safe for babies to suck and bite on.

No, none of the paint we use contains lead.

No, neither our toys nor our packaging contain PVC.

Our toys always comply with all applicable safety standards and do not contain any phthalates listed as harmful. All products undergo a significant amount of testing before being entering the market.

Please use this link to find the EC declaration of Conformity for our remote-controlled products. Please contact our consumer services or your sales partner if any questions arise.