Frequently asked questions about products and functionalities

GraviTrax is an interactive marble run that allows players to design and build tracks, whilst experimenting with gravity, magnetism and kinetics to explore endless possibilities and infinite creativity.

For anyone aged 8 years and up. It’s perfect for anyone who enjoys constructing and creating their own marble run track systems.

GraviTrax makes gravity a playful experience - as well as exploring other physical laws like magnetism and kinetics. In addition, fine motor skills and spatial thinking and problem solving skills are also developed. GraviTrax is all about creativity and trying things out, because there is no “right” or “wrong” when you construct your track.

If you’re in the UK you can follow the Ravensburger UK YouTube channel for some track inspiration https://www.youtube.com
Or follow our international GraviTrax channel https://www.youtube.com

No, they have to be combined with any starter set.

Yes, with GraviTrax everything is compatible. You can combine any extension from either the classic or the PRO range with either the classic or the PRO Starter Sets. That’s is what makes GraviTrax so much fun to play with, you can keep adding, expanding and extending as much as you like – everything works together.

Yes absolutely. GraviTrax PRO is a little more challenging than the classic white Starter Set but by no means only for professionals. Just choose your favourite Starter Set and go from there.

One pillar is the same height as 7 base tiles.

The GraviTrax PRO Vertical Starter Set contains 153 elements that include unique components, specifically designed to build vertical tracks:
2x Sets of Instruction booklets
4x Card Bases
1x Transparent levels
6x Gravity Spheres
3x Long Rails
6x Medium Rails
9x Short Rails
1x Magnetic Cannon
28x Curved Bases
4x X intersection Bases
1x Vortex Base
2x Y Points Bases
1x End target
1x 3in1 Base
4x Bases for inserts
1x 3 Way Starter Base Insert
2x Catcher Base Inserts
2x Switches
1x Base Insert
1x Free Fall Base Insert
20x Large Vertical Tiles
9x Small Vertical Tiles
8x Pillars
4x Tunnel Pillars
2x Walls Long
3x Walls Medium
1x Wall Small
16x Balconies
4x Double Balconies

The ball needs to be at the right speed to roll through the loop. Because of how it is constructed, the Loop works best when the ball is travelling really fast.

No, the lift has to be operated manually. Press the button on the base of the lift each time you want to elevate a ball onto the track.

Yes, all the components in the Starter Set were selected to help you get started straight away. A construction plan and instruction booklet is also included to help you get started and build your own tracks. For more inspiration, why not download the FREE APP? That way you can take GraviTrax along anywhere, test new track layouts before building them and try out trick shots.

The word GraviTrax is a made-up name merging gravity and tracks. Therefore, it means playing with gravity and building complex paths.

Yes, only use the balls that come in the sets. The track is configured so that the marbles fit through the curves and rails, and only GraviTrax balls must be used. It is worth knowing that across the range there are two different ball sizes; The balls that roll down the track and the slightly larger ones that are used as weights on the Catapult, for example. Do not use the weight-balls to roll down the track, as these are slightly larger and can get stuck in your track.

No, the track rails are made of grey-coloured hard plastic.

Using magnetic forces, the Magnetic Cannon propels your marble forward on the track and increases the speed of the travelling marble. It creates a more dynamic interaction and is a lot of fun when combined with other extensions like the Catapult or the Loop.

The long curved tracks are included in the Tunnel Extension Set. These tracks are really helpful to increase the speed of the ball by using the force of gravity.

Both these rails are included in the Bridges Extension Set. While the thin rail accelerates the ball, the extra long slow rail slows it down.

The PRO sets are more complex and therefore a little more demanding. They allow you to build tall and can easily be identified by the black packaging. Although these sets are a little more challenging, you don’t have to be an expert at GraviTrax to start with these.

All GraviTrax products are fully compatible, and you can combine any extension with any starter set. The following extension work together particularly well:
- The Magnetic Cannon and the Loop
- Place 3x Flippers in quick succession to form a staircase going up
- The Volcano works really well with the TipTube
- Combine the PRO Mixer with the Volcano, or the PRO Splitter with the Volcano

The Ravensburger Puzzle Conserver provides sufficient stability for puzzles with up to 500 pieces.
An adhesive hook can be fixed to these puzzles to hang them right on the wall.

Puzzles with more than 500 pieces require backing for additional support. Plywood panels or sturdy cardboard are best suited for this purpose. To glue the puzzle to the backing, we recommend using our Ravensburger Puzzle Conserver.

For further advice on gluing puzzles or using puzzle conserver please get in touch with [email protected].

We can only offer “how to” tips on how to hang your puzzle. For more information on material and hanging brackets, we recommend consulting a specialist in your local hardware store.

Glue is not always required when looking to hang a puzzle. Puzzles can be clamped into a picture frame and hung without gluing. The advantage here is that the puzzle can be assembled again or exchanged for a different image.

It is advisable to order the backing or have it cut to size after the puzzle is completed and can be measured, as the dimensions of the finished puzzle may differ from the (approximate) dimensions printed on the box, since the puzzle is slightly larger due to the punching process during production. Other factors, like the prevailing humidity, may also influence the actual size of the puzzle.

When using plywood or chipboard for backing its ideal to; 

• Use thin (lightweight) plywood or chipboard
•  Have the material cut to a transport-friendly size in your hardware store (2, 4, or more panels)
• Check the approximate dimensions of your puzzle
• Lay your puzzle pieces out evenly when gluing onto backing or spraying with puzzle conserver
• Allow the puzzle to dry and seal for the recomended gluing time detailed on your glue/conserver instructions
• Treat the final backing with universal wood/cardboard glue, wood paste or spray glue
• Remember to lay the completed puzzle face down on the picture side (the blue back of the puzzle now faces up)

These are a real challenge for our puzzle fans are our large format puzzles from 9120 up to 40320 puzzle pieces! 

Thanks to Easy Click Technology, the plastic puzzle pieces fit together precisely. This creates sturdy three-dimensional puzzle objects from individually formed and sometimes bendable puzzle pieces – no glue is required.

For all 3D-Puzzles that have corner pieces, bend them in advance before you do the puzzle. It is helpful to carefully pre-bend the corner pieces by more than 90° so that these puzzle pieces lock at right angles. Afterwards, you can try to press – especially on the corners – so that the hinges of the puzzle pieces click easily into place. This ensures that the framework fits well in the puzzle's base and the decorative frame. The narrowest part of all our puzzle pieces is the bottom area of the tab. That’s why the puzzle piece shouldn’t be held by the tab when you bend it, because it might otherwise break there. We recommend only holding the puzzle piece by the wider part while bending. As a general rule: assemble the puzzle with a bit of pressure until the hinge clicks into the right place. Lay the puzzle pieces flat on the table: for best results, lay one side on the tabletop and slowly bend the other side up with care.

It is generally more difficult to remove already dried and set paint from clothing. That’s why it is advisable to treat paint stains as soon as possible. When using solvents, please test in advance on a concealed area to see if the material is colorfast. They may damage or alter the color of the fabric. Also observe the textile care symbols on the affected garment. After following the abovementioned points, you can try the following tip: dissolve the paint, for instance, with concentrated 96% volume alcohol. Providing that you can use alcohol on the fabric, you should soak the paint stain for an ample period of time. Then, wash the garment by hand and then in the washing machine to remove the dissolved paint from the fabric. The effectiveness of this method will, however, depend on the color of the paint and the affected fabric.

Materials in our painting by numbers sets: the paintbrushes are vegan, since they are made of synthetic hair. Consistency of the paints: according to our suppliers, the components of the paints are all of non-organic origin. For reasons of sustainability and in view of the fact that our painting by numbers sets are frequently used by children, we have decided not to make any compromises in the production of our paints and to design the formulation in such a way that it only contains a minimum of preservatives. However, the use of such small amounts of preservatives affects the durability of the inks and their consistency: The fluidity of the paints is limited to a period of about 2 years from production, after which they begin to dry out. We willingly accept this disadvantage, because it is more important to us that the paints are safe – for example in the event of accidental contact with the mouth – than to ensure their fluidity for a longer period of time. We will be happy to supply you with additional pots of paint if necessary! To be able to send you the desired colors, please indicate the article number of your painting by numbers set and the two-digit color numbers on the individual paint pot. Please use our contact form for this purpose.

For assistance with using our mobile apps please get in touch with our consumer support through our Contact Us page

Please note our manufacturing process uses handmade cutters which are periodically replaced to maintain a nice, clean, sharp cut.  Consequently, differences in puzzle piece shapes for the same title are inevitable during subsequent production runs.  In the event of missing pieces from a brand-new Jigsaw puzzle purchased online through www.ravensburger.co.uk www.brio.co.uk www.thinkfun.co.uk or one of our partner stockists please visit our Contact page or email us on [email protected] with your proof of purchase or order confirmation. As we would be unable to find any suitable matching pieces and do not keep spares we will look to provide a replacement in the form of a replacement in the form of a voucher or refund depending on the where your item has been bought.

Unfortunately, due to the nature of our manufacturing process, we are not able to match or supply individual puzzle pieces therefore unable to offer a replacement puzzle piece service.

We produce far fewer puzzles containing 9,000 to 40,000 pieces therefore the cutters are rarely replaced, if at all. Subsequently, matching replacement pieces, is possible.

To enable us to supply the correct replacement piece, please can you send a photo of the puzzle along with the following details:

•  Which of the puzzle bags (A, B, C, D) does the missing piece belong to?
• What is the control number on the poly bag your puzzle piece came in?
• Grid reference for the missing piece? Top/Bottom - Left/Right (e.g. 3 down 8 across)
•  Images highlighting area surrounding the missing piece (close up and from overall)
•  Your name and full postal address, including county and postcode.

Please send these details to [email protected]. Your details will then be forwarded onto our parent company in Germany who will deal with your request. Please be aware, depending on availability, we are not always able to supply replacement pieces.

Please note we no longer have replacement pieces for the following large format puzzles:

• Tower of Babel
• World Map 1611 
• The Wedding of Cana
• Historical World Maps
• Skylines of the World
• Tropical Impressions
• Keith Haring: Double Retro
• Funny Minions

All Ravensburger cutting tools are handmade, which means the puzzle-piece sizes can vary slightly from one batch to the next. The below list of puzzle-piece sizes are approximate and should be used as a rough indication of size, and not exact. Also, the size of each individual puzzle piece will differ depending on how many tabs (the sticking out loop of the puzzle piece) and blanks (the holes or slots that the tabs fit into) that particular piece has.

My First Puzzles 4 in a Box - approx. 7 x 5.5cm

My First Floor Puzzle - approx. 14.5 x 13cm

49pc - approx. 4.5 x 3cm

100pc - approx. 3.8 x 4.5cm

200pc - approx. 2.9 x 3cm

300pc - approx. 2.45 x 2.4cm

500pc - approx. 2 x 1.8cm

Large Piece 500pc - approx. 4 x 2.5cm

1000pc – approx.. 1.9 x 1.7cm

1500pc - approx. 1.7 x 1.8cm

2000pc and larger piece counts - approx. 3 x 2.1cm

It's frustrating when missing or faulty pieces ruin the fun. We would like to help! For 3D puzzles please provide the puzzle name, barcode, piece number  and an image of the part complete puzzle. For games and other accessories please provide the product name, barcode and an image of the highlighted missing part from the instructions. Please send these to [email protected].

It's frustrating when missing or faulty pieces ruin the fun. We would like to help! For 3D puzzles please provide the puzzle name, barcode, piece number  and an image of the part complete puzzle. For games and other accessories please provide the product name, barcode and an image of the highlighted missing part from the instructions. Please send these to [email protected].

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