Shipping and Delivery

Shipping Methods

Ravensburger is shipping to most destinations within the contiguous United States. We currently do not ship to Hawaii, Alaska, U.S. Virgin Islands, Puerto Rico or any other U.S. territories and possessions.

Except with respect to our Ravensburger Photo Puzzles (please see below) we offer you multiple shipping options to meet your needs:
  • Standard Shipping (estimated delivery within 5-10 business days)

  • Priority Shipping (estimated delivery within 3-5 business days)

  • Express Shipping (estimated delivery within 1-2 business days)
Standard Shipping is offered at a flat fee of $2.95. Orders above $50 are shipping free of charge.

If you choose Priority or Express Shipping, the shipping costs will be calculated and displayed before you complete your order and may vary based on weight and dimensions of the package.

For Ravensburger Photo Puzzles, we offer the following shipping option:
  • Standard Shipping (estimated shipping within 10-14 business days)
Standard shipping for Photo Puzzle orders is offered at a flat rate of $5.

All charges are determined at the time of order.

Please note that we do not ship to P.O. Boxes.

Delivery Time

Shortly after placing your order, you will receive an Order Confirmation via e-mail to confirm your order, shipping and delivery estimates. Once your item ships, you will receive a separate e-mail with carrier and tracking information.

The availability of each item we sell in the Ravensburger Online-Shop is shown on the product description page. All in-stock items will ship within 1-3 business days (Monday through Friday, excluding holidays). In a few cases it might take longer but we will make reasonable efforts to ensure the best and fastest service.

While Ravensburger works hard to ship every order as quickly as possible, customized/personalized items, such as Photo Puzzles, have longer ship times. All such items will ship within 10-14 business days (Monday through Friday, excluding holidays).

Please note that the delivery time frame provided above is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery date depends on the shipping method you choose during checkout. Delivery estimates do not include processing time (most in-stock items generally take 1-2 days to process). Weather-related shipping delays are not within our control.

All orders ship via a major mail carrier of Ravensburger’s choice.

In case where your order consists of multiple items, we will always attempt to group your items into as few shipments as possible. At times, when your order contains multiple items, it may be necessary to send your items in separate shipments to ensure that you receive them in a timely manner. We will not charge you extra for split shipments.

Orders for customized/personalized items, such as Photo Puzzles, cannot be combined with other orders.

If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and we will be happy to assist you. If you desire the items to be shipped to different locations, additional shipping charges may apply.