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Shipping and Delivery

Due to seasonal demand, orders may take a bit longer to arrive and may arrive after Christmas. We appreciate your patience as we work to pick, pack and ship your order.

Online Shop

Shipping Options
For orders through our online shop, we ship to all states. We cannot ship to the U.S. Virgin Islands, Puerto Rico or any other U.S. territories and possessions. Standard shipping is offered for all orders via UPS Surepost and is offered at a flat rate of $8. We offer free shipping for orders over $49. Unfortunately, we cannot ship to P.O. boxes, so please provide a physical address during checkout.

Delivery Times
Shortly after placing your order, you will receive an Order Confirmation via e-mail that confirms your order, shipping, and delivery estimates. Once your order ships, you will receive a separate e-mail with carrier and tracking information.

We aim to pick and ship all orders within 1-3 business days (Monday-Friday, excluding holidays).

Please note that delivery time frames are estimates. Delivery estimates do not include processing time. Weather-related shipping delays are not within our control.

All orders ship via UPS and USPS.

For all orders that consist of multiple items, we will always attempt to ship the fewest shipments possible. At times, when your order contains multiple items, it may be necessary to send your items in separate shipments to ensure that you receive them in a timely manner. We will not charge you extra for split shipments.

If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and we will be happy to assist you. If you desire the items to be shipped to different locations, additional shipping charges may apply.

Personalized Products

Shipping Options
We ship to all states, including the U.S. Virgin Islands, Puerto Rico or any other U.S. territories and possessions. All our Personalized Products are shipped from our production facility in Germany. We currently only offer international express shipping for personalized product orders is offered at a flat rate of $11.99. Unfortunately, we cannot ship to P.O. boxes, so please provide a physical address during checkout.

Delivery Times
Orders for personalized products follow the same process as orders from our online ship. You will receive an Order Confirmation via e-mail shortly after you place your order that confirms your order, shipping, and delivery estimates. Additionally, you will receive a separate e-mail with carrier and tracking information once your order ships.

Personalized products have longer ship times. All items will ship within 1-5 business days (Monday-Friday, excluding holidays).

Please note that the delivery time frame provided above is an estimate of when the item will be delivered to your shipping address after it ships. Delivery estimates do not include processing time. Weather-related shipping delays are not within our control.

All orders ship via UPS.

In any case where your order consists of multiple items, we will always attempt to group your items into the fewest shipments possible. At times, when your order contains multiple items, it may be necessary to send your items in separate shipments to ensure that you receive them in a timely manner. We will not charge you extra for split shipments.

Because our personalized products and standard products ship from different locations, it is not possible to group these products in one order. If you are looking to purchase both a personalized and standard product, you will be asked to place two separate orders.

If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and we will be happy to assist you. If you desire the items to be shipped to different locations, additional shipping charges may apply.

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