Shipping and Delivery

Photo Puzzles

For Photo Puzzles, we ship to all states, including the U.S. Virgin Islands, Puerto Rico or any other U.S. territories and possessions. Standard shipping for Photo Puzzle orders is offered at a flat rate of $10. Unfortunately, we cannot ship to P.O. boxes, so please provide a physical address during checkout.

Delivery Time

Shortly after placing your order, you will receive an Order Confirmation via e-mail that confirms your order, shipping, and delivery estimates. Once your order ships, you will receive a separate e-mail with carrier and tracking information.

While Ravensburger works hard to ship every order as quickly as possible, customized/personalized items, such as Photo Puzzles, have longer ship times. All items will ship within 1-5 business days (Monday-Friday, excluding holidays).

Please note that the delivery time frame provided above is an estimate of when the item will be delivered to your shipping address after it ships. Delivery estimates do not include processing time. Weather-related shipping delays are not within our control.

All orders ship via a major mail carrier of Ravensburger’s choice.

In any case where your order consists of multiple items, we will always attempt to group your items into the fewest shipments possible. At times, when your order contains multiple items, it may be necessary to send your items in separate shipments to ensure that you receive them in a timely manner. We will not charge you extra for split shipments.

If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and we will be happy to assist you. If you desire the items to be shipped to different locations, additional shipping charges may apply.